Identification and evaluation of human errors of Epoxy control room operators of a pipe Mill company using HEC technique

Introduction: In many workplaces today, the incidence of human error can lead to catastrophic accidents in which human error is the main cause of accidents. Due to the vital role of the control room in guiding and controlling various sites of the pipe industry, especially the outer coating sector, the incidence of any error can lead to human accidents, damage to machinery, and interruption in production. This study aimed to identify and evaluate human error by Human Error Calculator (HEC) method in the epoxy control room of a pipe mill company.  Materials and Methods: In the present descriptive cross-sectional study, the HEC method was used to identify and evaluate human errors. The HEC technique is provided by Risk Map Company, in which the probability of human error is based on five factors affecting the occurrence of human error, including a degree of urgency, complexity, importance, degree of individual skill, and task repetition, using a disk-shaped tool called Risk Disk is determined through direct observation, available instructions and interview with the head of the mentioned unit. Results: According to the results of this study, out of 11 identified tasks, five job tasks with a risk number of 70% have a high probability of human error, four job tasks with a risk number of 50%, and one job task with a number There is a 40% risk of moderate human error, And a job task with a 20% risk number has an increased chance of human error. Conclusion: The results of the present study showed that the HEC method is easy to use and is a simple and useful tool for professionals to calculate the probability of human error. In addition, HEC is a practical, effective and beneficial method for managers to reduce human error.